*FREE SHIPPING*
on all orders over $250

This means you do not pay
any extra fees no matter what.
 No Residential or Liftgate Fees!









 
 
 
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Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
What is your shipping policy?
  Shipping Policy

We at Equipment Sales make every effort to ship you order within 24 hours.  In most cases your order will go out the same day.  Estimated shipping and delivery dates are based on method of shipping.  Although we stock many items, there are some that may be out of stock, or items that are not stocked and would be delivered directly from the manufacturers facilities (drop-shipped).  In these cases and extra two to four days will be added to the expected delivery for truck-freight and non-truck freight orders.  For orders that are not in-stock and cannot and cannot be drop-shipped from the warehouse, the order will have to be “double-shipped,” shipped to us and then re-shipped to its final destination.  You will be notified in advance of such situations, as they will incur an additional 4-6 days shipping time.

No B.S. Shipping Policy Rules

What Qualifies?
Every order that is above $250 qualifies for Free Shipping, no matter the weight, no matter the category, no matter what!!!

Non-freight orders
Non-freight orders (orders under 100 lbs) are shipped exclusively through UPS.  Please remember that in the event that items are not in-stock at our facility and the order cannot be drop-shipped from the warehouse.  In these cases items will have to be “double-shipped,” shipped to us and then re-shipped to destination.  You will be notified in advance of such situations, as they will incur an additional 4-6 days shipping time.   For Non-freight orders the shipping cost is based on dollar value, and follow the pricing and handling schedule listed below.

*$12.95 shipping---All orders $249.99 and below.
*Free shipping---All orders above $250.00.

Freight orders
All orders above $250.00 qualify for the “NO B.S. Shipping” program.  There is no shipping charge, no residential fees, no liftgate charges, and no B.S.  As with Non-freight orders the charges break down as follows.

*$12.95 shipping---All orders $249.99 and below.
*Free shipping---All orders above $250.00.


Shipments to Alaska, and Hawaii
Shipments to Alaska and Hawaii will be delivered to a Port Terminal, or Barge Terminal in the Contiguous 48 US states at the appropriate freight rate (see shipping cost for Freight and Non-Freight items).  Unfortunately this is the extent of our shipping involvement for Alaska and Hawaii.  EqSS is not responsible for shipping arrangements, air, barge or LTL from the (domestic/conterminous 48 states) terminal to the order’s final destination, and such expenses will be the end-users expense.  Please contact us with any questions.

Shipments outside the US
Shipments outside the US do not qualify for free freight under the “NO B.S. Shipping” shipping program and will be subject to current actual rates plus any special handling or shipping fees.

Things to know about your shipped order
Once processed, you can expect your order to take 4-7 business days with the exception of any situations noted within the shipping policy.  For residential and liftgate delivery, the terminal will contact you upon item arrival and you will asked to schedule a delivery time.  These times are generally in the morning.  You may also be able to make arrangements with the trucking company to take delivery at the freight terminal.  They will load it onto your vehicle.  Make sure your vehicle is capable of handling the weight.  Also, bring plenty of tie downs to properly secure the load.  
We only deal with, what we consider, to be the safest and most courteous trucking companies, however truck drivers are subject to a number of regulations one of which is that they are not required (although they are often extremely helpful) to give assistance unloading.  If you choose to have your items delivered to a residential address please be prepared for this “curbside” delivery, as you are responsible for unloading the item(s) and placing them into your shop.  This normally takes a couple of “friends.”  For residential or residential with lift gate delivery your location must be tractor-trailer accessible.

Shipping Damage
Equipment Sales and Surplus uses what we believe to be the best carriers in the country.  However, on rare occasions shipping damage can occur.  It is extremely important to inspect and note any damage that might be suspect.  Holes, dents, tears, etc… should be noted on the BOL the driver gives you to sign accepting delivery.  These notations will allow us to make a claim for shipping damage on your behalf.  Failure to do this may make a claim impossible.  If there is shipping damage and you have noted it on the BOL you can email us at info@equipmentsalesandsurplus.com and/or contact us at (866) 831-0722.  Items that have obvious signs of severe damage should be refused and Equipment Sales and Surplus contacted at the number above.

Back orders
There may be instances where orders or portions of orders are out of stock.  These items will automatically be placed on back order and shipped when made available.  Credit cards will not be charged until item(s) are shipped.  You will be contacted with this information.  In the case of multiple items on one order, partial orders will be shipped as per policy and you will be contacted regarding back-ordered items.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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