Equipment Sales & Surplus

Shipping
We make every effort to ship your order within 24 hours. In most cases your order will go out the same day. Estimated shipping and delivery dates will be given to you at the time of your order. Many items are not stocked, and would be delivered directly from the manufacturers' facilities. In these cases, an extra two to four days will be added to the expected delivery for truck and non-truck freight orders. In some cases orders cannot be drop-shipped from the warehouse. In these cases items will have to be "double-shipped," shipped to us and then re-shipped to destination. You will be notified in advance of such situations, as they will incur an added 4-6 days shipping.

Freight Pricing

If order amount is between	$0.00	and $149.99	You Pay: $9.99
If order amount is between	$150.00	and $399.99	You Pay: $19.99
If order amount is between	$400.00	and $599.99	You Pay: $24.99
If order amount is between	$600.00	and $899.99	You Pay: $29.99
If order amount is between	$900.00	and $999.99	You Pay: $34.99
If order amount is between	$1,000.00	and ABOVE	FREE Freight FREE

*A handling fee of $12.95 applies to all "Big Benefits" program qualifying orders.

Non-freight orders
Non-freight orders (orders under 100 lbs) are shipped exclusively through UPS or FedEx and are based on price following the pricing and handling schedule listed below. In addition, any special handling costs or shipping fees will be added to your order.

Freight orders
Freight orders that do not qualify for the "Big Benefits" shipping program will have a flat rate based on total price as listed below. These orders are bound to all exceptions and shipping limitations as listed in the "Big Benefits" shipping program (see below).

Shipments outside the US
Shipments outside the US do not qualify for free freight under the "Big Benefits" shipping program and will be subject to current actual rates plus any special handling or shipping fees.

"Big Benefits" Free Shipping Program
All new product orders, or combined orders (multiple items, or equipment plus accessories and parts) totaling more than $1000 qualify for FREE FREIGHT. Surplus orders also qualify for free freight under the "Big Benefits" shipping program and may be included with other items to make a qualifying order. All qualifying orders will have a $12.95 handling fee and will ship, best rate, to the terminal only unless the ship-to location is a non-residential business not requiring a lift gate. These orders will generally take 4-7 business days, with the exception of any situations or special circumstances noted within the shipping policy. The terminal will contact you upon the item's arrival, and the customer will be given the option of residential delivery and lift gate service at customer's expense. We recommend that you make arrangements with the trucking company to take delivery at the freight terminal, if at all possible. They will load it onto your vehicle. Make sure your vehicle is capable of handing the weight. Also, bring plenty of tie downs to properly secure the load. We only deal with what we consider to be the safest and most courteous trucking companies, however truck drivers are subject to a number of regulations. One of which is that the truck drivers are not required to give assistance in unloading the shipment. If you choose to have your items delivered residentially, please be prepared for this "curbside" delivery, as you are responsible for unloading the item(s) and placing them into your shop. This normally takes a couple of "friends." For residential, or residential with lift gate delivery, your location must be tractor-trailer accessible. THE CUSTOMER IS RESPONSIBLE FOR ANY AND ALL RESIDENTIAL DELIVERY, LIFTGATE, OR RE-DELIVERY FEES.

Shipping Damage:
Equipment Sales and Surplus uses what we believe to be the best freight carriers in the country. However, sometimes shipping damage can occur. It is extremely important to inspect and note any damage that might be suspect. Holes, dents, tears, etc… should be noted on the BOL the driver gives you to sign accepting delivery. These notations will allow us to make a claim for shipping damage on your behalf. Failure to do this may make a claim impossible. If there is shipping damage and you have noted it on the BOL you can email us at returns@equipmentsalesandsurplus.com or contact us at (866) 831-0722. Items that have obvious signs of severe damage should be refused and Equipment Sales and Surplus should be contacted.

Back orders:
There may be instances where orders or portions of orders are out of stock. These items will automatically be placed on back order, and shipped when made available. Credit cards will not be charged until the item(s) are shipped. You will be contacted with this information. In the case of multiple items on one order, partial orders will be shipped as per policy and you will be contacted regarding back-ordered items.

Returns and Warranty Policy:
Should you decide to return an item(s) for any reason (i.e. refund, exchange, or warranty), please contact our customer service department at (866)-831-0722 or at Returns@equipmentsalesandsurplus.com for return authorization. They will take you step by step through the return process. All returns must be accompanied by a return merchandise authorization. Returns for refund or exchange must be within 30 days of purchase. Original shipping and handling charges are not refundable. All returns must be in original packing, unused and in resalable condition. All parts returns must be returned within 15 days. All returns are subject to a 15% restocking fee and merchandise must be shipped to us prepaid. Unauthorized returns, if accepted, will always incur a 15% restocking fee.

All new items are covered by the manufacturer's warranties. Surplus items are warrantied for parts through Equipment Sales and Surplus for a period of 90 days. This warranty does not apply to Schools or Manufacturing facilities.

Dedication to customer service is a hallmark to any good retailer. If you have any problems outside of the warranty period on a new or surplus purchase we encourage you to contact us, we will do everything in our power to see that you get taken care of. Thank you, we look forward to serving you!