What is Surplus?
As well as selling a full line of NEW tools, Equipment Sales and Surplus is contracted with the WMH Tool group (JET, Powermatic, Wilton, Performax, Columbian, Waxmaster) to handle all of their Overstocks, Freight Returns, Scratch and Dent, Tradeshow returns, Warranty Returns, Discontinued Models, Etc...
What is the difference between Surplus and New?
Our surplus stock that is sold on the website may have some cosmetic blemishes (paint scratches, peeled stickers etc…), dull blades, or may have simply been set up incorrectly by the end user, there are a number possible reasons for an item to be surplused to us. The important thing to keep in mind is that all surplus items that we sell are in excellent working condition the majority have never been used and all carry our 90 day surplus parts warranty. All new items carry the full manufacturers warranty. (see shipping and return policy for more details)
What if I should have a problem after the surplus warranty has expired?
We support the tools we sell for the life of the tool. If you should EVER have a problem with one of the tools we sell contact us by phone or via email and we will see that you get taken care of. We provide parts at cost for the absolute life of the machine. (Original buyer only, blades and accessories not included)
How often does surplus inventory change?
Surplus inventory changes daily and, unfortunately, there is no way for us to forecast when we may get a specific item. We do keep a "Wish List" so if there is an item that you would like to purchase surplus we will put you on the list and contact you when one arrives on a first-come first-served basis.
How much does shipping cost to…?
Surplus and New items all have a flat rate shipping schedule based on total price. This schedule does not discriminate between location or physical weight and is very competitive. ALL ORDERS ABOVE $250.00 RECEIVE FREE FREIGHT. Please note the customer is responsible for all residential, liftgate, and/or re-delivery fees associated with any order. Refer to shipping policy for any further details.
Can I combine items in a single purchase to meet the free freight requirements?
Yes! New and surplus items can be combined into one order to meet the free freight requirements.
How long will it take to ship my order?
We make every effort to ship your order within 24 hours. In most cases your order will go out the same day. Estimated shipping and delivery dates will be given to you at the time of your order. Many items are not stocked, and would be delivered directly from the manufacturers' facilities. In these cases, an extra two to four days will be added to the expected delivery for truck and non-truck freight orders. In some cases orders cannot be drop-shipped from the warehouse. In these cases items will have to be "double-shipped," shipped to us and then re-shipped to destination. You will be notified in advance of such situations, as they will incur an added 4-6 days shipping.
Non-freight orders
Non-freight orders (orders under 100 lbs) are shipped exclusively through UPS and are based on price following the pricing and handling schedule listed. In addition, any special handling costs or shipping fees will be added to your order.
Shipping Damage:
Equipment Sales and Surplus uses what we believe to be the best freight carriers in the country. However, sometimes shipping damage can occur. It is extremely important to inspect and note any damage that might be suspect. Holes, dents, tears, etc… should be noted on the BOL the driver gives you to sign accepting delivery. These notations will allow us to make a claim for shipping damage on your behalf. Failure to do this may make a claim impossible. If there is shipping damage and you have noted it on the BOL you can email us at returns@equipmentsalesandsurplus.com or contact us at (866) 831-0722. Items that have obvious signs of severe damage should be refused and Equipment Sales and Surplus should be contacted.
Back orders:
There may be instances where orders or portions of orders are out of stock. These items will automatically be placed on back order, and shipped when made available. Credit cards will not be charged until the item(s) are shipped. You will be contacted with this information. In the case of multiple items on one order, partial orders will be shipped as per policy and you will be contacted regarding back-ordered items.
Returns and Warranty Policy:
Should you decide to return an item(s) for any reason (i.e. refund, exchange, or warranty), please contact our customer service department at (866)-831-0722 or at Returns@equipmentsalesandsurplus.com for return authorization. They will take you step by step through the return process. All returns must be accompanied by a return merchandise authorization. Returns for refund or exchange must be within 30 days of purchase. Original shipping and handling charges are not refundable. All returns must be in original packing, unused and in resalable condition. All parts returns must be returned within 15 days. All returns are subject to a 15% restocking fee and merchandise must be shipped to us prepaid. Unauthorized returns, if accepted, will always incur a 15% restocking fee.
All new items are covered by the manufacturer's warranties. Surplus items are warrantied for parts through Equipment Sales and Surplus for a period of 90 days. This warranty does not apply to Schools or Manufacturing facilities.
